Policy for Customer-Oriented Business Conduct
Mitsui & Co., Logistics Partners Ltd. (hereinafter, "MLP") has adopted all of the Principles for Customer-Oriented Business Conduct (hereinafter, the "Principles") announced by the Financial Services Agency on March 30, 2017 and has established a policy to implement the Principles.
1. Establish and announce our policy for customer-oriented business conduct
MLP, as an asset management company entrusted with the management of assets for Japan Logistics Fund, Inc. (hereinafter called the "JLF"), has established its management philosophy and management policy to ensure customer-oriented business conduct, and has announced them on MLPs website.
Going forward, the Company will continue to emphasize customer-oriented business conduct, check the progress of initiatives on a regular basis, and review the policy as necessary.
[Management Philosophy]
MLP seeks to manage assets with the primary objective of enhancing unitholder value through the stable and long-term growth of Japan Logistics Fund, Inc. (JLF).
It also strives to become a socially meaningful company that delivers value for JLF unitholders and all stakeholders that engage in transactions with JLF.
[Management Policy]
MLP will make every effort to become a company that unitholders continue to trust.
| ・ | It will always place the interest of unitholders before all else and do its utmost to enhance unitholder value. |
|---|---|
| ・ | It aims to secure stable operating revenues on a medium- to long-term basis. |
| ・ | It commits to conducting fair and sincere corporate activities with high aspirations. |
| ・ | It will maintain a high level of management transparency by disclosing information in timely and appropriate fashion. |
2. Pursue maximum interests for customers
MLP, as a financial operator, seeks to maintain a high level of expertise and professional ethics, and will work to pursue maximum interests for customers by providing them with fair and sincere services. In addition, MLP strives to establish such business conduct as a corporate culture.
3. Manage conflicts of interest properly
MLP spares no efforts to have an accurate understanding on the possibility of conflicts of interest in any transaction. If there is a possibility of a conflict of interest, it will work to manage the conflict of interest through multiple measures, including deliberations at the internal management committee that includes outside experts before the transaction is carried out, in accordance with laws and regulations and internal rules.
4. Clarify fees
MLP provides information on the details of fees and other expenses that JLF pays to MLP, including the type of services for which relevant fees are paid, so that customers have a better understanding.
5. Provide important information in an easy-to-understand manner
From the perspective of customers, MLP strives to disclose important information about JLF in an easy-to-understand manner as soon as possible. In addition to legally required disclosures, MLP seeks to voluntarily disclose or provide information that is considered important for investment decisions.
MLP does not sell or recommend multiple financial products or services as a package.
6. Provide services that address customer requirements
MLP makes every effort to understand customer needs and requirements and conduct asset management, taking such needs and requirements into consideration.
MLP does not sell or recommend financial products that are particularly complex or risky, nor does it sell or recommend financial products to groups that are vulnerable to financial transactions.
7. Establish proper schemes to keep employees motivated
MLP strives to enhance internal education and training programs on compliance to make sure that its employees remain aware of MLP's social responsibility and public mission, and act responsibly.
The Current Status of Customer-Oriented Business Conduct
1. Establish and announce our policy for customer-oriented business conduct
Please click here for details of our policy for customer-oriented business conduct.
2. Pursue maximum interests for customers
In order to maximize the customer's interests, MLP strives to provide customers with fair and sincere services from the customer's point of view.
MLP believes that environmental, social and governance (ESG) initiatives are an important part of our business operations. For more information on our ESG initiatives, please click here (ESG Initiatives).
MLP also assigns officers and employees with professional qualifications related to our business, and encourages professional qualifications and subsidize expenses.
[Number of professional qualification holders] (June 2021)
・18 Real Estate Transaction Specialists
・One Real Estate Appraiser
・Two First-Class Architects
・One Second-Class Architect
・Two Certified Building Administrators
・11 ARES Certified Masters
・Two Securities Analysts
3. Manage conflicts of interest properly
In order to prevent conflicts of interest, MLP has established rules for conflict of interest measures as internal rules and strictly operates them. Please click here for specific measures for conflicts of interest.
4. Clarify fees
Please click here (Japanese site) for the amount of fees paid by JLF, the calculation method, and the payment date.
5. Provide important information in an easy-to-understand manner
MLP holds financial results briefings for institutional investors and analysts every fiscal period of JLF and publishes presentation materials and videos of the financial results briefings on the website of JLF.
MLP is also actively engaged in IR activities for domestic and overseas institutional investors and individual investors.
[Results of IR activities] (July 2020 to June 2021)
・Financial results briefings: 2 (for the FP ended July 31, 2020 and the FP ended January 31, 2021)
・IR meetings for institutional investors
- Domestic investors: 169
- Overseas investors: 57
・IR events for individual investors: 12
*All of the above include telephone and online meetings.
Furthermore, in addition to legally required disclosures, MLP seeks to voluntarily disclose or provide information that is considered important for investment decisions.
Please click here for the press release.
6. Provide services that address customer requirements
MLP conducts asset management in consideration of customer needs, and aims solid and sustainably growing distribution per unit of JLF.
Please click here for distribution of JLF.
7. Establish proper schemes to keep employees motivated
MLP holds study sessions related compliance to make sure that its employees remain aware of MLP's social responsibility and public mission, and act responsibly.
[Number of study sessions]
FP2020 (April 2020-March 2021) 23 times